Contact Us

We're here to help!

At Zypaw, your satisfaction is our top priority. Whether you have a question about a product, need help with an order, or simply want to share your feedback, our friendly support team is ready to assist you.

Get in Touch

Customer Support Email
support@zypaw.com

We aim to respond to all emails within 24–48 business hours.

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Need Help With?

We're happy to assist you with:

• Questions about our products

• Order status and tracking

• Shipping and delivery inquiries

• Returns, refunds, and exchanges

• Payment questions

• Product recommendations

• General customer support

Before Contacting Us

To help us resolve your request as quickly as possible, please include:

• Your full name

• Your order number (if applicable)

• The email address used to place your order

• A detailed description of your question or issue

• Photos (if you're reporting a damaged or incorrect item)

Frequently Asked Questions

Many common questions about shipping, returns, tracking, and payments are answered on our FAQ page. We recommend checking it first—you may find the answer you're looking for right away.

We're Always Happy to Help

At Zypaw, we believe great customer service is just as important as great products. Every message matters to us, and we're committed to providing friendly, reliable support throughout your shopping experience.

Thank you for choosing Zypaw. We appreciate your trust and look forward to helping you and your pets!